Question 1

How do I return items?

Accepted Answer

You can return most items up to 30 days from purchase date with receipt to the store you purchased from. 
If you do not have receipt you can return items from store you purchased from within 30 days for the current selling price.
Holiday Items are NOT returnable after the Holiday (Example: Easter Figurine is not returnable after Easter).
Christmas items (including Keepsake Ornaments) are NOT returnable after December 24.
Food items are NOT returnable under any circumstance.

Question 2

How can I view my coupons?

Accepted Answer

You can view your coupons on the "Hallmark Cards Now" App, you can view and request rewards on the app. This app is available for both iPhone and Android phones.

Question 3

How can I request an item to be sold in your stores?

Accepted Answer

You can email info@betreshallmark.com your item request. If you are a vendor, please include a current catalog of your items and a good contact to reach you.

Question 4

How did I get placed on your email list?

Accepted Answer

You got on our email list by making a purchase in-store with us, or our email sign up on our website. You can opt out of our email list in the footer of the email anytime.

Question 5

How do I return Items purchased online?

Accepted Answer

Please email orders@betreshallmark.com for details on returning items. (Shipping charges will apply)

Question 6

What if I received a damaged item?

Accepted Answer

Please reach out to orders@betrshallmark.com. Please include your order number and a full photo of the damaged item including a description of what the damage is.

We cannot issue any type of reimbursement/replacement if you fail to provide a full photo and your order number.

Please note some items are hand-painted/hand-carved and may vary than what is shown on our website. We cannot refund or send a replacement for these items if that is the case.

Question 7

Can I use my Hallmark Coupons on your website?

Accepted Answer

Hallmark Rewards and Bonus coupons do not work on our website. Check back as we do have special savings throughout the year where we discount items sitewide for a day or two.

Question 8

Can I get Crown Rewards Points with my purchase online?

Accepted Answer

Crown Rewards points cannot be added to a purchase made on our website.

Question 9

I want to purchase an item online but it is marked as "In-store only"

Accepted Answer

You can purchase any item listed online. These items are marked this way do to store availability, low stock, or size/weight of item. If you would like to purchase an item marked "In-store only" please email info@betreshallmark.com.
Please note some items are not allowed to be sold online due to manufacturer's terms.

Question 10

How can I purchase an item online that is not listed on your site?

Accepted Answer

Please email info@betreshallmark.com with your request. We will get back to you as soon as possible if we have item in-stock at any of our locations and can ship item.

There may be a delay purchasing items this way, these items will need to move to our warehouse location to ship out, so they may not ship within the 3-5 business days.

Frequently asked questions